Service Clerk
Welcome to Rouses! Our family-owned company has a long-standing commitment to provide our customers with the best quality, value
and service every time they shop our stores. Great people make a company a great place to shop, work and build a career. Our team
members are the foundation of who we are, why we have been successful for three generations and the reason we will continue to thrive
for generations to come.
We are committed to being the area's leader in service, value, professionalism and clean stores. Rouses is growing and we're looking for
team members to grow with us. At Rouses, each person brings their skills and passion to a fast-paced, ever-changing retail environment.
We value team players who:

• Put the customer first, creating remarkable service experiences
• Do their job with passion
• Protect the Rouses Market brand with honest and ethical behavior
• Communicate effectively with customers, store leaders and other team members
• Maintain a clean and sanitary work environment

Service Clerks play an important role in the success of our business, influencing customer experiences at the front end during bagging,
carry out service and by politely answering customer questions. At Rouses, all customers are treated with courtesy and respect and
transactions are processed quickly and accurately. The position reports to the Customer Service Manager.
Responsibilities include, but are not limited to:

• Greeting each customer with, “Good (morning, afternoon, evening)! Welcome to Rouses!”
• Engaging in appropriate conversations with customers and thanking them for choosing to shop with us
• Answering customer questions courteously and accurately
• Bagging purchased items carefully, according to the defined process
• Protecting our assets by checking the bottom of buggies for items and identifying potential theft or loss concerns
• Offering carry-out service appropriately
• Gathering shopping carts from the parking lot
• Understanding the store layout to easily locate products for customers
• Notifying management of customer inquiries/complaints, potential pricing issues, product re-shops and/or other situations
• Maintaining a professional personal brand representation in the proper Rouse's uniform
• Reporting to work on time and as scheduled
• Cleaning assigned check stand area
• Other duties, as assigned

Qualifications:
Minimum 16 years of age
Enjoy interactions with customers, maintaining a positive and pleasant demeanor at all times
Basic math skills
Able to pass a criminal background check and drug screen
Physical Requirements:
Able to stand for extended periods of time
Able to stoop, squat, reach and maneuver to move product, boxes, bags, shelving, carts and equipment
Able to lift objects weighing 50 lbs.
Able to push/pull carts weighing up to 100 lbs. up to 50 yards

Job Type: Full-time

Pay: $8.00 - $10.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person