We are looking for a Plumbing Service Manager to lead our team of enthusiastic, problem-solving service plumbers. Our Service Manager will optimize technician performance to deliver five-star service to our residential and commercial customers.

Salary: $55,000 - $70,000 Bonus

• Annualized bonus plan tied to a multi-year sales and profitability target.
• Relocation assistance available.
• Flexible paid-time off.
• Multiple health and dental plans for you and your family to choose from.
• 401K Retirement Plan with company match.
• Continuous professional development training and supported career growth.
• Company truck, equipment, iPhone, iPad, and uniforms provided.
• Work within an organization that holds an outstanding local reputation.
• Live in a mid-sized city with a low cost of living. Access to great beaches, fishing, and hunting in your off time.

Responsibilities:

• Drive service and installation sales by building a team that maximizes each opportunity.
• Meet daily with your team to review service jobs with a focus on close rate, average ticket, options presented, and profitability.
• Monitor the sales performance of your team and identify coaching/training needs as necessary.
• Work with designated dispatchers to line out the daily job board based on capabilities, urgency, and equipment.
• Work with the management team to identify, establish, and carry out technical and soft-skills training needs for the group.
• Create the technician on-call rotation. Monitor and manage overtime hours of the team, approving timesheets weekly. Calculate project pay for install crews.
• Conduct technician counseling and disciplinary sessions.
• Identify manpower needs and work with Human Resources to recruit and hire valuable team members.
• Ride along with technicians on service calls and conduct project site visits.
• Address and resolve customer issues in a same-day manner.
• Be available to your team for coaching and technical support.
• Regularly inspect technician appearance, vehicles, equipment, and stock.
• Participate in manager-on-duty rotations (shared responsibility).

Qualifications:

• Minimum 2 years of service plumbing experience with an in-depth knowledge of commercial and residential plumbing systems.
• Proven track record of the ability to build a team of sales-oriented plumbing technicians.
• Training in service plumbing and excavation sales processes, including: sewer replacements, hydro jetting, trenchless repairs, tankless water heaters, and softening systems.
• Plumbing license preferred.
• ServiceTitan experience preferred.
• Excellent leadership skills and a team mentality to enhance productivity and standards of work produced.
• Positive energy and enthusiasm to drive sales and company growth.
• Ability to prioritize, set goals, manage multiple tasks, and handle deadlines.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• On call

Supplemental pay types:

• Yearly bonus

Ability to Relocate:

• Beaumont, TX: Relocate before starting work (Required)

Work Location: In person