ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The IT Technician will maintain the computer and network systems of the organization. The IT Technician willtroubleshoot and diagnose computer hardware and software issues, set up computer networks and assist employees with IT-related problems.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values.The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

• Provides IT support for multiple sites and companies.
• Manages trouble tickets through completion.
• Completes new machine setups and maintenance.
• Provides end-user training on relevant topics or systems.
• Ensures all systems and users adhere to security policies and guidelines.
• Works on IT projects as directed.
• Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.

QUALIFICATIONS

Required Education:

• High School Diploma/GED.

Preferred Education:

• A.S. in a relevant field or equivalent work experience is preferred by not required.

Required Experience:

• 1-2 years work experience in IT support role.
• Experience working and communicating with users of various levels or technical knowledge.

Preferred Experience:

• None.

Position Requirements:

• Able to follow written and verbal directions and do so with a positive attitude.
• You recognize the importance and adherence to all safety policies in order to promote a safe working environment, for everyone at the organization.
• Ability to identify quality issues and recognize changes within one’s production process and make the needed adjustments.
• Must be able to professionally work with customers.
• Ability to learn on the job and adapt to challenges.
• Advanced working knowledge of Microsoft products (Office, Operating Systems, SharePoint, Exchange, Active Directory)
• Strong Communication skills
• Ability to ask for help.
• Ability to work independently.
• Ability to prioritize workload as new issues are presented.
• Must be adaptable to any situation.
• Ability to work with minimal supervision and work well in a team environment.
• Understand the need to support the organization to work effectively by adhering to the attendance and punctuality standards and does not burden co-workers and supervisors unfairly with unnecessary and unplanned absences and lateness.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports, correspondence and to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.

Computer Skills:

• Ability to integrate several different computer software programs to perform advanced tasks, for example, transferring data from one program to another, complex formulas, using macros and/or graphics and charts.
• Some basic programming and troubleshooting.
• Extensive prior experience required.

Decision Making:

• Responsibilities are frequently guided and reviewed by a supervisor.
• They follow a standard set of instructions that describe the proper procedures for handling problems that may occur.
• Supervisor or other personnel would handle any problems not covered by these instructions.

WORKING CONDITIONS

This position works in an office environment. It is a quiet environment that is temperature controlled, ventilated, and well-lit. Working Conditions will include a desk space where most of the shift will be spent, and it provides open space to work in. This office space is routinely cleaned by Rosenbauer Cleaning Services. It has access to all welfare facilities. This position requires traveling to different departments, so working conditions vary when out of the office. This can cause exposure to extreme cold or heat depending on the season. Working conditions may include humidity, wet floors, and loud noises. Most of the hazards come from machines but following proper procedures should minimize risk. There is also sometimes dust and airborne particles due to the machines being used in all of the different shops.

PHYSICAL DEMANDS

This position requires the ability to sit for long periods of time. It can become very loud in certain shops, so talking or hearing may be difficult. During shifts, some projects require the use of hands and fingers for over 60 minutes at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, ability to adjust focus, and good depth perception. This position may require reaching, climbing, balancing, stooping, kneeling, crouching, or crawling. All positions require the ability to lift 50 pounds.

EOE, including disability/veterans

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.