>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:1634Job Location:Algonquin, ILDescription **Company Overview**

**Role Overview**

We are looking for a Customer Service Representative who thrives in a fast-paced role to join our team. The Customer Service Representative will support our customers by effectively communicating with a diverse customer base via phone, email, and fax in order to successfully respond to inquiries, place orders, problem solve, obtain information, set-up repairs/returns, and communicate product information; and perform related duties as required.

**Responsibilities**

* Support customers through providing solutions including, accurate order placement, product return/repair support, order inquiries such as tracking information and product ETAs, product advice/knowledge, communication of product availability information, and any additional issue resolution

* Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes.

* Place outbound calls or email as necessary to resolve or follow-up on issues and with gathering of market or customer information and/or to assist with product launches

* Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities

* Obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team

* Create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences

**Qualifications**

* 1 years experience in either a call center environment featuring a moderate to high volume of inbound and outbound calls or a manufacturing environment

* Some college level course work or Associates degree preferred; or an equivalent combination of training and experience

* Experience with an order management system, including a CRM is preferred

* Ability and desire to multi-task and quickly reset priorities as dictated by workflow

* Basic to intermediate knowledge of MS Office, Excel, Word, and Outlook

* Excellent interpersonal and communication skills

* A positive and enthusiastic attitude

*Young Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer*