Position Purpose: Provide direct end user support in the central Illinois region to ensure proper computer operations so that end users can accomplish business tasks. Assist IT team with answering helpdesk call and other user maintenance tasks.

Qualifications/basic job requirements:

• 2 years of experience in desktop support or similar related area.
• Strong customer service skills.
• Excellent critical thinking and problem-solving skills.
• Relies on limited experience and judgment to plan and accomplish goals.
• Demonstrated experience with business productivity applications.
• Valid driver’s license.
• Proficient oral and written communication skills.
• Ability to maintain effective working relationships with management and other employees.
• Ability to solve practical problems and deal with a variety of variables.
• Provide technical support and guidance to users on-site, via email and helpdesk.

Additional Skills:

• Able to work on time driven deadlines in a high-preasure environment.
• Works under general supervision.
• Creativity solution focus problem solving.
• Uses good judgment and available information to resolve issues.
• Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.
• General experience with server operating systems and networking equipment.
• General experience with Office 365 and other cloud services/applications.

Duties and responsibilities:

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization