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Start : 05 / 14 / 2024
End : 05 / 14 / 2025 Temp to Perm position
Positions : 2
Hours : Monday Friday 8AM 9PM (8-hour shift assigned)
Rotating Weekends Saturday 8AM 2PM Sunday 12PM 6PM
Overtime required at the end of the month
Location : Whiteville NC 28472
Collection Representative
Primary Purpose : Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Essential Duties and Responsibilities :
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time.
1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.
g., a minimum calls per day, contact percentage, promises / calls ratio, promises kept.
2. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
Navigate and interpret various screens and relay information to clients accurately and professionally.
3. Determine cause of delinquency and best course of action to assist delinquent customer.
4. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
5. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
6. Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
7. Review files from Loan Services in accordance with established standards, if applicable.
8. Initiate deferrals on accounts based upon written policy guidelines.
9. Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
10. Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
11. Ensure that appropriate letters are sent to debtors.
12. Process customers’ payments through electronic draft, if applicable.
13. Process account maintenance transactions according to established guidelines.
Required Skills and Competencies : The requirements listed below are representative of the knowledge, skill and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent
2. Good verbal and written communication skills
3. Good decision-making and problem-solving skills
4. Good time management / organizational skills
5. Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
6. Ability to work in a team environment
7. Ability to work flexible schedule, including overtime as needed
Desired Skills :
1. Previous customer service, collections, or sales experience
2. Bilingual
Full Time
Business Services
$35k-44k (estimate)
04/24/2024
05/05/2024
roseint.com
CHARLOTTE, NC
3,000 - 7,500
1993
Private
MIKE HENLEY
$200M - $500M
Business Services
Rose International is a provider of application development, database performance optimization, project management and staffing solutions.
The job skills required for Collections Representative include Customer Service, Problem Solving, Written Communication, Time Management, Organizational Skills, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Representative positions, which can be used as a reference in future career path planning. As a Collections Representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Representative. You can explore the career advancement for a Collections Representative below and select your interested title to get hiring information.
If you are interested in becoming a Collections Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
01/18/2022: Macon, GA
May also be known as bill collectors or accounts receivable specialists.
01/30/2022: Toledo, OH
Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
02/10/2022: Rock Island, IL
Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
03/23/2022: Danbury, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
03/09/2022: Davenport, IA
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