Who we are

Rose City Veterinary Hospital is looking to add a full-time Client Care Representative to our dedicated and compassionate team. If you want to provide exceptional client service, we would love to hear from you!

We love our clients and want to support them through the entirety of their pet’s lives. Our goal is to provide our clients the highest-quality veterinary medicine, surgery, and pet healthcare education. We are proud to be AAHA certified and take pride in holding ourselves to the highest standards. 

Rose City has been in practice since 1911 and is an important part of the community We work with Canine Companions, Neighborhood Housing and Care Program and Stumptown Strays to directly support programs that contribute towards our community well being. .

Our Client Care Representatives are the face of our practice. Their role plays an integral part in our community's reputation and in supporting our clients and patients by providing exceptional customer service.

Daily responsibilities include:

• Managing multiple phone lines
• Responding to client requests via email and text
• Confidently assisting clients with retail and prescription diets
• Booking appointments
• Greeting clients
• Processing payments
• Ensuring that the reception area is clean and comfortable for clients and fear-free for patients.

Rose City is the oldest operating veterinary hospital in Portland. We pride ourselves in modern medicine with old-fashioned love. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. Rose City Veterinary Hospital celebrates diversity and is committed to creating an inclusive workplace that represents a variety of cultures, perspectives, and skills.

This is a full-time position with a four-day work week and rotating Saturday shifts. A love of animals and a customer service background is a great fit for this position. Knowledge of veterinary medicine is a plus but not required. We are willing to train the right person.

This is a great opportunity to join an outstanding practice and start or build your career in the veterinary field! We look forward to hearing from you!

What's in it for you:

Financial Benefits: 

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program 

Wellness Benefits: 

• Health Insurance, including medical, dental, and vision
• Sick Time / Paid Time Off
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Health Savings Account
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program 

Workplace Benefits: 

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Parental leave
• Employee discount program (Apple, Verizon, Disney, auto insurance, flights, etc.)