Duties & Responsibilities:

• Demonstrates exceptional guest service skills when selling F&B items to either guests or employees and informs guests of zoo facilities, exhibits and their location.
• Prepares various coffee drink and food items according to the recipe and standards.
• Operates cash register and accepts payment for F&B product(s) ensuring accuracy when making change.
• Always seeks to provide a memorable experience in all guest interaction opportunities, culminating in the “Best Day Ever” for our guests.
• Responsive to guest’s questions regarding food items, prices, methods of preparation, items on sale and availability of various F&B products.
• Keeps assigned area(s) orderly and continually cleans and sanitizes seating area, bar area and all equipment.
• Has a proactive approach in ensuring that food-handling procedures are followed.
• Completes all assigned closing job duties in a timely manner by the end of their scheduled shift.
• Uses proper storage and care when handling equipment.
• Stock and restocks essential items throughout shift.
• Attempts to control food costs; waste, throw away, etc.
• Keeps all café equipment clean and functioning properly.
• Ensures all products are appropriately stocked in the beginning and end of each shift; as well as when leaving for scheduled breaks.
• Always uses FLAG protocol when serving alcoholic beverages to guests under the age of 35.
• Accurately identifies signs of intoxication and stops service to guest in an appropriate manner.

Minimum Qualifications:

• Must have excellent interpersonal communication skills.
• Must be able to speak English.
• Previous Bartending / Barista experience is a plus.
• Craft beer and wine knowledge a plus.
• Must take PRIDE in the workspace and thrive in a team environment.
• Previous Food & Beverage or any type of guest service experience a plus.
• Must have the ability to ring in orders and settle checks on Point-of-Sale system.
• Must possess the ability to count money and make correct change.
• Must be able to demonstrate the ability to be safety oriented.
• Ability to work in a fast-paced environment.
• Ability to accommodate a flexible work schedule.