Job Title: Roofing Production Manager/Superintendent

Job Type: Full-Time

Location: Federal Way/ Seattle and Greater Puget Sound

Company: Roofscapes NW, Inc.

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ROOFSCAPES NW IS A FAMILY OWNED AND OPERATED ROOFING BUSINESS.

www.roofscapesnw.com

POSITION SUMMARY

Takes direction from operations manager. Responsible for scheduling and deploying crews to achieve company goals and client expectations. Process jobs received from sales and coordinate materials. Update all databases and calendars accurately and timely. Communicate as needed to departments as schedules change. Address and resolve client concerns as needed while upholding company standards for customer service and company culture.

DUTIES AND RESPONSIBILITIES

• Scheduling and Material Order Management
• Schedule the proper quantity of jobs to meet company goals
• Once jobs are assigned to you ensure jobs are scheduled and all client communications are completed withing required timeframe to achieve company standards.
• Ensure all materials are ordered promptly so that scheduling dates are met. Labor/Crew Scheduling
• Coordinate the schedule of the labor crews.
• Ensure proper crew assigned for the type of job to be performed.
• Coordinate dumpster drop offs and pick-ups.
• Assist with communicating and processing change orders Uphold company standards for company culture and performance
• Ensure customer is delighted by upholding company standards for communication and service
• Constantly seek ways to improve the customer experience and assist in developing systems and procedures
• Turn all data, paperwork etc. in that you are responsible for accurately and on time. • Attend required meetings on time and be positively engaged.
• Be an example of the values and principles laid out in the company vision. Production Manager may take on other tasks and responsibilities as assigned. We encourage you to be flexible and responsive to meet organizational needs.

KEY BEHAVIORS AND ABILITIES

• Reliability: 100% dependable 100% of the time. If you take responsibility for something it gets done when and how it is supposed to be and on time. Your team members know that when you accept an assignment that it will be completed.
• Organization/Planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. Focuses on key priorities.
• Work Ethic: Able to provide consistent effort and produce consistent results despite sometimes long hours and stressful schedules. Fortitude in the face of problems and stress.
• Effective Communicator: Listens to understand and effectively communicates in a way that ensures their message is received with confidence.
• Team Player: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Customer Service Orientation: Makes customers and their needs a primary focus. Takes appropriate immediate action to meet customer needs and concerns and continually assesses feedback from customers to make improvements
• Problem Solving: Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational or customer goal or outcome.
• Pride: Consistently demonstrate that the little details matter by not cutting corners and striving to ensure a positive experience.

QUALIFICATIONS

• Enjoy working independently as well as in a group
• You thrive in a progressive fast paced environment
• Minimum 1 year customer service experience (In residential home services is a plus)
• Proficient with CRM software, G-Suite, Office 365
• Professional, well spoken, with pleasant speaking voice and delivery.
• High School or equivalent (College Degree preferred)
• Must be self starter who can be depended on to complete tasks in an office or remote environment

Roofscapes NW is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to receiving your application and getting to know you better. Join us in delivering exceptional solutions to our valued customers and contributing to our company's growth!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Health insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Here is our mission statement:

To provide long-lasting roof systems by serving as a Roofing Advocate for our community. We collaborate with customers by putting their needs first and upholding a commitment to quality materials and workmanship, excellent communication and continuous learning.

Please let us know if you align with the same outlook and/or values.

• Do you have experience in the home services work field?

Experience:

• Construction: 4 years (Required)
• Roofing: 2 years (Required)

Work Location: Hybrid remote in Federal Way, WA 98023

Job Type: Full-time

Pay: From $34.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Federal Way, WA 98023: Relocate before starting work (Required)

Work Location: Hybrid remote in Federal Way, WA 98023