Job Title: Guest Services Associate, Stanford

Reports To: Family Services Manager

Hours:

Multiple Shifts:

Monday - Sunday

1st Shift: 6:45am – 3:15 pm

2nd Shift: 2:45pm – 11:15 pm

3rd Shift: 11:00 pm – 7:00 am - Not Available 

Non-Exempt

$18/HR – 1stShift

$18/HR – 2nd Shift

$19/HR – 3rd shift 

Job Summary

The Guest Service Associate (GSA) reports to the Family Services Manager and oversees internal House operations while on shift. The GSA is responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policies and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a semi-medical environment. GSAs are required to work some holidays and weekends. There is a high need for Spanish speaking candidates.

DUTIES AND RESPONSIBILITIES

Operations:

• Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information
• Maintain a safe and secure communal living environment for families
• Perform walk-throughs of entire House to ensure tidiness and safety
• Log all maintenance issues observed during daily walk-through or requested by families
• Carry duty cell phone to ensure availability for families and emergencies.
• Receive, log, and distribute all family and staff packages and mail
• Support with maintaining a clean main lobby, kitchen, seating, and dining areas
• Load, unload, and run family kitchen dishwashers
• Prepare, put out and clean up breakfast
• Stock and distribution resources including trash bags, laundry soap, diapers, toiletries, and other items to the laundry room and respective storages
• Restock and monitor soda and water machines
• Thoroughly disinfect fridges, freezers, cots, cribs, breast pumps, strollers, wheelchairs, and other items prior to putting them away
• Monitor inventory of household items, and cleaning supplies

Family Care:

• Respond to all family questions and emergency situations
• Support Family Care Manager with check-ins, check-outs, and welcome folders/bags for incoming families
• Ensure all families and staff members are health screened daily and wear a face mask.
• Complete family requests and deliveries as reported in work order system, including fridges, freezers, cribs, cots, breast pumps, and other items to support families’ needs
• Address and replace lost room guest keys and access cards

QUALIFICATIONS AND PREREQUISITES EDUCATION AND EXPERIENCE

EDUCATION:

• High School Diploma
• 1 year of customer experience or in a related field

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Office and customer service experience
• Good problem-solving and organizational skills
• Strong attention to detail
• Able to handle difficult situations with confidence and compassion
• Strong communication skills
• Interest in working with families and children
• Experience working with diverse populations
• Spanish-speakers strongly encouraged to apply
• Computer literate in MS Office suite of products
• Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families

OTHER:

• Certified in Adult & Pediatric CPR, First Aid and AED (or ability to get certified)
• Valid CA driver’s license
• Must be able to lift 25 pounds
• Must be fully vaccinated (Including booster, if eligible)

Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned. To apply, please prepare a cover letter and resume and submit to: Uriel Valencia, Family Services Manager, at uriel.valencia@rmhcbayarea.org. in the subject line of the email, please list your last name and position title.