GUEST SERVICES ASSOCIATE, OAKLAND

Ronald McDonald House Charities Bay Area

JOB DESCRIPTION

ABOUT RONALD MCDONALD HOUSE CHARITIES BAY AREA:

Ronald McDonald House Charities Bay Area (RMHC Bay Area) envisions a world where all children have access to health care and their families are fully supported and actively involved in their care. RMHC Bay Area supports more than 4,000 children and their families annually through three Ronald McDonald Houses, two Ronald McDonald Care Mobiles, a Ronald McDonald House School, as well as regional food insecurity programs, alternative housing support, psycho-social and respite programs and specialized programming delivered on site inside area pediatric hospitals.

JOB SUMMARY

Available Shifts:

• Second Shift GSA
  • Time: 2:45 – 11:15pm
  • 7 Days Available,
  • Part- time and/or full-time

The Guest Services Associate (GSA) reports to the Family Services Manager and supports internal House operations while on shift. The GSA is responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures. GSAs are required to work some holidays. Currently, RMHC Oakland is seeking to fulfill multiple GSA roles. This is a full time, non-exempt position.

DUTIES AND RESPONSIBILITIES:

• Uphold RMHC Global and RMHCBA operations guidelines at all times
• Maintain updated and working knowledge of organization’s services and program information
• Responsible for executing on organization’s health & safety protocols including badging, access management, health screening, responding to emergencies, conducting walk-throughs, and supporting a clean and safe environment
• Provide excellent customer service for families, donors, community members, and staff
• Support housing function: take housing requests, conduct check-ins/check outs, accept family donations
• Be onsite at RMH Oakland and accept in-kind donations, maintain inventory of donations
• Act as primary point of contact to meet families’ daily needs
• Receive, log, and distribute all family and staff packages and mail
• Log all maintenance issues observed during daily walk-through or requested by families

• • Communicate effectively with team members and across functions using ShiftNotes, duty phone, email, and shift change meetings
  • Support family kitchens and meals by monitoring pantry, household supply inventory; prep, set up and clean-up of breakfast; support meal service as needed

• Support and act as back up to the Meal Program Coordinator with pick up, set up, clean up, and distribution of meals at RMH Oakland

• Address and replace lost room guest keys and access cards

QUALIFICATIONS AND PREREQUISITES:

EDUCATION AND EXPERIENCE:

• High school diploma
• 1 year of customer experience or related field

TECHNICAL KNOWLEDGE REQUIRED:

• Computer literate in MS Office including MS Excel
• Ability to learn database applications quickly
• Spanish proficiency preferred

OTHER:

• Strong communication skills
• Good problem-solving and organizational skills
• Strong attention to detail
• Able to manage difficult situations with confidence and compassion
• Certified in CPR (Adult, Child & Infant), AED and First Aid
• Valid CA driver’s license
• Must be able to lift 25 pounds

Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned. To apply, please submit your resume to: America Martinez, Family Services Manager at America.Martinez@rmhcbayarea.org the subject line of the email please list your last name and the position title.