ABOUT FAMILY SUPPORT SERVICES AT RONALD MCDONALD HOUSE CHARITIES BAY AREA

Ronald McDonald House Charities Bay Area (RMHC Bay Area) envisions a world where all children have access to health care and their families are fully supported and actively involved in their care. RMHC Bay Area supports more than 4,000 children and their families annually through three Ronald McDonald Houses, two Ronald McDonald Care Mobiles, a Ronald McDonald House School, as well as regional food insecurity programs, alternative housing support, psycho-social and respite programs and specialized programming delivered on site inside area pediatric hospitals. 

Family Support Services (FSS) provides emotional support, education, and resources to the families and staff of the Ronald McDonald House Charities. Individuals, couples, and entire families are served in the privacy of the FSS offices, around the House, in the kitchen, playroom, on Zoom, or wherever a person feels most comfortable. FSS not only offers support to individual families, but also plans and manages House therapeutic activities such as Fun Clubs, holiday activities, and special events that provide a caring, supportive, and fun environment for all. FSS provides support and training for the staff at the Ronald McDonald House. This helps staff handle their own stress and feelings, which enables them to provide even better customer service to families.

JOB SUMMARY

The Family Support Services Program Coordinator is responsible for contributing to the management and program development of FSS supporting the families residing at Ronald McDonald House Charities Bay Area, as well as strengthening the mission through community engagement. The FSS Program Coordinator supports the mission of FSS by supervising a group of masters and doctoral level graduate student trainees, assessing House needs, and developing new innovative programming to support families and trainee professional development. The FSS Program Coordinator is responsible for on-going program improvement and new program development at the Stanford site and online. This role also provides support to other Family Support Services teams and engages our community partners (universities, potential recruits, other organizations, etc.).

This role requires strong managerial, relationship building, and strategy implementation skills. The FSS Program Coordinator must be a self-starter, strong leader that is empathetic, highly skilled problem solver, and has previous supervisor experience. Bilingual Spanish speaking strongly preferred, however, not required. 

This is a part-time, non-exempt position reporting to the Director, Families & Wellness. This position has a flexible schedule to meet the 20 hours a week requirement, with a mandatory of Wednesdays 9-4pm for student training purposes. This role may require working some weekends, and holidays. 

DUTIES AND RESPONSIBILITIES

Management

• Oversee Family Support Services Trainees 
• Provide 1 hour minimum of primary supervision to each trainee (3-5 trainees)
• Lead and facilitate FSS staff meetings, group supervision, and professional development on Wednesdays 
• Manage and coordinate all trainees’ schedules to meet House needs
• Review progress notes and additional documentation, as per APA and CAMFT guidelines
• Provide ongoing verbal and written evaluations for trainees throughout the academic year and per university requirements
• Attends supervisor meetings

Operations

Families

• • Responsible for the support of individuals, couples, and families 
  • Provide Therapeutic Fun Clubs and host significant House events
  • Intervene and the first point of contact during family crises 

• Manage issues to ensure families receive needed resources

Staff

• Support Operations team by providing support, resources, answering questions
• Support in developing strategies and problem solving in family related issues 
• Participate in House Operations meetings 
• Participate in RMHC Staff meetings and provide trainings prepared by Director

Community Engagement & Development

• Have regular communication regarding trainee needs, challenges, and strengths with university liaisons
• Attend all practicum fairs, workshops, and university open houses for the recruitment of new trainees
• Interview prospective students in individual and group formats
• Conduct site tours and program presentations for universities, possible future trainees, and community members

SALARY RANGE: $40,000-50,000

QUALIFICATIONS AND PREREQUISITES EDUCATION AND EXPERIENCE

EDUCATION:

• A doctoral degree from an APA-accredited university (Ph.D. or PsyD)
• Must hold an active California Clinical Psychologist License
• Be licensed for at least two years to provide supervision to MFT Trainees as well 

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Be able to navigate being the sole psychologist on-site and be solely responsible for all trainees/families served
• A strong understating of the APA/AAMFT/CAMFT ethics codes, laws, and legal mandates that apply to mental health professionals
• Excellent interpersonal and communication skills 
• Bilingual skills are a plus, but not required

OTHER:

• Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families

• Certified in Adult & Pediatric CPR, First Aid and AED (or ability to get certified) 

• Valid CA driver’s license

• Must be able to lift 25 pounds

Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned. To apply, please prepare a cover letter and resume and submit to: Martha Hernández, Ph.D., Director, Families & Wellness at martha.hernandez@rmhcbayarea.org.