Position Summary

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities
The major responsibilities for this position include:

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Maintain proper uniform standards every shift
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Respond to any and all safety issues
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Solicit customers to become an Ace Rewards member
• Answer customers’ questions and provide information on procedures and policies
• Take personal ownership of any and all required training ensuring completion

Minimum Requirements
The minimum requirements for this position include:

• Education/Training: High School degree, some college preferred. Possess a vast product knowledge of hardware related products along with a willingness to learn.
• Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers preferred.
• Previous experience in a retail environment either in marketing, sales, or back office preferred.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements
The minimum physical requirements for this position include:

• Must be able to lift 60 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.
• Job responsibilities may change based on the needs of the business.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 2 years (Preferred)
• Retail sales: 2 years (Preferred)

Work Location: In person