Description

PURPOSE OF JOB:

The Internet Sales Specialist is responsible for answering inquiries from sales prospects through internet, e-mail and telephone. Follows-up with customers using pre-set guides and scripts to schedule dealership site visits. Ensures that Business Development Center goals are achieved on a monthly basis.

JOB DUTIES:

1. Core Duties

• Promptly and professionally process customer inquiries generated (from the internet, e-mails, incoming phone calls, etc.) with the intent to schedule dealership appointments by date and time.
• Follow the requirements of the Romain Selling Process to schedule appointments. When setting the appointment, verify the customers name and telephone numbers (home, work and cell), e-mail address, and vehicle(s) of interest. Enter the appointment into the designated software system(s).
• Respond to all generated leads within ten minutes of receipt of the internet/other lead message.
• Utilize the companys Customer Relationship Management (CRM) software to manage, control, and update customer information, complete to-dos, insert notes, set appointment reminders, etc.
• Organize and record performance data (leads, appointments, sales, notes, etc.); document all notifications.
• Conduct business in an honest, professional manner that is consistent with United Companies values, philosophies and mission statement
• In conjunction with the Business Development Center Manager and the Sales Managers, develop and implement an internet strategy to maintain a minimum of 18% closing ratio per month from internet, e-mail, and telephone leads.
• Attend and participate in regularly scheduled sales and company meetings.
• Maintain work areas in a clean, neat, safe, and orderly fashion.
• Attend specialized training meetings as required by management and/or the manufacturers.
• Support Company rules, policies, procedures, and initiatives.
• Generate and execute on business plans and goals monthly and quarterly.

1. General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

1. Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Qualifications

QUALIFICATIONS:

1. Education:

• High school diploma/equivalent is minimally required.

1. Experience:

• Prior automotive dealership sales experience is helpful, but not required.

1. Other Knowledge, Skills, Abilities & Competencies:

• Maintain a professional, well-groomed personal appearance.
• Demonstrate an outgoing personality with a courteous and professional presence.
• Strong customer service orientation.
• Strong attention to detail skills.
• Strong verbal, written, and active listening skills.
• Ability to multitask in a fast-paced business environment and adjust to competing priorities.
• Ability to maintain confidentiality.
• Strong interpersonal abilities to deal effectively with customers and business contacts at all levels.
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently, without constant supervision.
• Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners.
• Must possess and continually maintain a valid drivers license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.