POSITION: HOST

CATEGORY: NON-EXEMPT

SUMMARY:

Our Host is the first interaction with Members. It is the responsibility of the Host to ensure that Members and guests have a positive dining experience from the moment they arrive until their departure.

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Be in proper and complete uniform as designated and be at scheduled station at scheduled time.
• Arrange Host station for appropriate shift; keep podium and the main foyer clean at all times.
• Ensure side work is complete for lunch and dinner.
• Greet Members by Mr./Mrs. with a smile, all the while maintaining eye contact as they arrive.
• Manage the flow of Members and guests, giving accurate wait times if necessary.
• Answer incoming calls for reservations and take-out orders.
• Place take-out orders through POS; inform Chef/Expo about any special cooking instructions and ensure accuracy when packing take-out orders. Present guest check to member for signature.
• Attend pre-meal meetings as requested by Manager.
• Print menus for each meal period as needed, making sure they are accurate and clean.
• Assist dining room staff with the setting and clearing of tables and refilling water.

• Other duties as assigned.

SKILLS & ABILITIES:

• Must possess excellent oral, written, and interpersonal skills.
• Must possess the ability to interact with members and staff on all levels in a professional, positive, and friendly manner.
• Ability to comprehend and carry out instructions.
• Ability to work as a team player and maintain a professional appearance at all times.
• Ability to use POS system.
• Ability to work all shifts - days, nights, weekends, and holidays.
• Ability to read, write, and speak English, Bilingual a plus.
• Understanding of restaurant etiquette.

EXPERIENCE:

• Some experience as a Host preferred
• Experience with Northstar POS helpful
• Experience in managing reservations preferred

EDUCATION/CERTIFICATIONS:

• ServSafe Sanitation certification required

PHYSICAL REQUIREMENTS:

• Ability to bend, stoop, lift and/or carry items up to 50 lbs
• Ability to assist in moving furniture when necessary
• Ability to stand for prolonged periods of time
• Ability to operate a computer
• Ability to move about freely in a multi-floor building
• Ability to work indoors or outdoors, in many weather conditions