Why You Want To Work Here :

We have a casual and fun environment and opportunity for advancement! The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.

Responsibilities of the Applicant Services Representative :

• Answer incoming phone calls
• Receive and respond to incoming emails
• Calculate benefits information, status, and payments
• Route calls to appropriate departments
• Process status requests, applications, documents, and eligibility waivers
• Maintain files of information
• Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and / or participant system files, i.

e., Federal Identification Number or Social Security Number discrepancies

Other duties as assigned

Requirements of the Applicant Services Representative :

• Over 2 years of previous customer service / data entry processing experience
• Previous benefit fund experience strongly preferred, but not required
• Previous banking or number / finance-oriented experience desired
• Listens well with the ability to communicate effectively both in verbal and written communications
• Presents a professional image in the office
• Strong attention to detail
• Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor

Last updated : 2024-05-14