Description

Position Purpose 

The Chief Operations Officer (COO) is responsible for providing leadership for a comprehensive array of RMHS services and programs. The COO will lead efforts to enhance organizational effectiveness and have operational responsibility for RMHS programs including strategic program development and innovation, data-driven decision making, team-building and talent-development, and program evaluation: The COO will provide leadership and management of a team of department directors and/or program directors overseeing programs and services to children and adults with intellectual & developmental disabilities, behavioral health and/or substance use disorders, and persons experiencing homelessness.

The COO will promote and communicate the organization’s philosophy, mission, and values, provide leadership to the RMHS strategic planning process and will implement new programmatic and strategic initiatives, linking the strategy to operating plans. The COO will evaluate the services RMHS offers, shift resources away from programs with low demand and develop new programs as needs emerge.

As a key member of the executive team, the COO is the connector between the program staff and the executive team, collaborates closely with other organizational leaders including the CEO/ED, CFO and CIO and is responsible for developing, implementing, and managing the program aspects of the annual budget for the programs noted above. The COO is responsible for ensuring that RMHS’ services comply with all federal, state, funding, and city regulations, certifications, and licensing requirements.

The COO is a point of connection between the external environment and the CEO/ED and will build external relationships, serve as liaison to RMHS’s partners; and keep the RMHS Board of Directors abreast of programmatic strategies and challenges

Essential Duties

• Provide leadership, guidance, supervision, and professional development to program directors and managers and further develop teams throughout the organization through by inspiring a high-performance culture.
• In partnership with Dept of People and Culture, implement recruitment, training, and retention strategies while also ensuring the adherence to personnel policies and procedures throughout the program departments.
• Establish operating systems including resources, tools, procedures, and metrics to ensure efficient and effective implementation of program goals and requirements.
• Manage and present operational metrics utilizing dashboards or other reports that compare current progress to past trends and goals.
• Ensure that services are delivered in an effective and efficient manner through supervision and oversight of the analysis of business operations to identify areas of improvement.
• Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement.
• Provide effective and inspiring leadership, as well as stewardship of RMHS by being actively involved in all programs and services, including physical presence in the office(s) at a frequency aligned with business needs.
• Promote high employee engagement throughout the organization through effective internal communication including regular and ongoing opportunities for all staff to provide formal and informal input and feedback on program operations.
• Partner with the ED/CEO to represent RMHS with external constituency groups, including community, governmental, and private organizations. Manage and cultivate existing relationships with government partners to diversify, secure and expand recurring revenue streams, as appropriate.
• In cooperation with other executive team members and as needed, publicly represent RMHS with external constituency groups including community, governmental, and private organizations and build excitement for RMHS’s mission. In cooperation with the Communications team, this position may represent RMHS with media for positive and strategic media relations.
• Continually assess the external environment including activities to monitor and report out on emerging needs among key stakeholders such as clients, government, funders, policy makers, and general public for the inclusion in strategic planning and ongoing change management.
• Identify and evaluate potential organizational risk areas that originate within program areas and collaborate with CFO and CEO to mitigate risks.
• In partnership with the CFO, ensure the continued financial viability of RMHS’s program/service units through sound fiscal management. Provide programmatic leadership and input for all strategic planning processes with the CEO/ED and staff.

Qualifications

Knowledge, Skills, and Abilities 

• Strong relationship builder and communicator with experience leading cross-functional work teams, developing an organization-wide strategy for program excellence, engaging community partners, and partnering with the ED/CEO and board of directors.
• Proven experience in operations management and leading teams to achieve operational excellence and efficiency.
• Excellence in organizational management with the ability to mentor and coach a senior-level staff to lead and develop high-performing teams and develop and implement program strategies.
• Proven experience in program budgeting and fiscal management, including the development of staffing models and formulas for the purpose of efficient analysis.
• Track record of effectively leading large-scale programs, developing new programs, and transitioning/merging programs to/from external agencies in a large service organization.
• Must demonstrate proficiency in managing through complexity in organizational structures and funding environments with the ability to leverage strengths across program areas; excellent project management skills.
• Demonstrates strategic thinking and problem-solving skills. Utilizes analytic approaches to make decisions considering a systems-thinking model. Demonstrates the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
• Demonstrates unwavering commitment to quality programs and data-driven program evaluation. Can point to tangible examples of reporting and program measurement and evaluation. Demonstrates integrity, strives for excellence in her/his work, and has experience of leading others to new levels of effectiveness and programmatic impact.
• Knowledge of business operating systems e.g., LEAN Six Sigma, EOS, OKRs, etc. or other methodologies to create, manage, and continuously improve program operations, including performing time studies and workflows, evaluate effectiveness of technology to maximize efficiency, and teach staff new ways to work more effectively.

Minimum Qualifications

• Bachelor’s degree
• Minimum 10 years of professional experience overall, with a minimum of five years of senior-leadership experience supervising seasoned staff operating across a broad geography.

Driving Category - Requirements

Driving Category B: 

Employees who may drive RMHS or personal vehicles for business purposes. Category B employees may transport other employees but will not transport RMHS clients. 

• Valid driver’s license 

• Proof of motor vehicle insurance 

• Personal vehicle in good operating condition for use during work, including transporting individuals 

• No major violations in the past three years. 

• No more than two moving violations in the past three years 

• Ability to meet and maintain agency driving requirements and operate agency vehicles 

• Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias. 

Physical Requirements 

• Sedentary work that primarily involves sitting/standing. 
  Never x Occasionally Constantly 

• Light work that includes moving objects up to 20 pounds. 
  Never x Occasionally Constantly 

• Medium work that includes moving objects up to 50 pounds. 
  x Never Occasionally Constantly 

• Heavy work that includes moving objects up to 100 pounds or more. 
  x Never Occasionally Constantly 

• Operating motor vehicles or heavy equipment. 
  Never x Occasionally Constantly 

• Moving about to accomplish tasks or moving from one worksite to another. 
  Never x Occasionally Constantly