Description

Summary of Position

The Customer Care Representative process orders, prepares correspondence, and fulfills customer

needs to ensure customer satisfaction. This role receives incoming calls ranging from order schedules to

return goods authorizations. Must also expedite orders and coordinate shipping, to include common

carrier quotations. Maintain complete and accurate customer files. Resolve customer complaints in

timely manner.

Essential Duties and Responsibilities

• Complete order entry, departmental distribution, and shipping schedules within a specific time frame.
• Resolve customer inquiries, expedites, and complaints in a thorough manner.
• Process return goods, delivery complaints, and nonconformance procedures with complete follow through.
• Work with Inventory Management to maintain product levels, new product lines, and conversions.
• Work well together with Customer Care Representatives to establish a team environment.
• Relies on limited instruction and established guidelines to perform the functions of the job.
• Moderate call volume, moderate data entry, and multiple time deadlines competencies
• Other duties as assigned

Work Environment

· This position works under normal office conditions but also requires regular walking to various locations throughout a manufacturing facility.

· This job operates in a professional office environment.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.

· The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full-time, hourly position, Monday through Friday, 8 am – 5 pm, 40 hours per week.

No travel is expected for this role.

Qualifications

Required Education, Skills and Experience·

2-5 years of Customer Service experience

Proficiency in Excel, Microsoft Word, and Logistics.

Reliable Transportation is a must

Deal with others internally and externally in a professional manner.

Must be able to prioritize issues and tasks with an appropriate sense of urgency and elevate concerns as required.

Work Authorization/Security Clearance·

Must be eligible to work in the United States for any employer.·

Must submit to pre-employment screening and background check.

The ideal candidate will have the following competencies ·

Thoroughness

Flexibility

Adept in Technology

Strong Verbal & Written Communication

Organization

Time management

Resourcefulness

Detail oriented

Anticipates needs

Organization