1 Urgent Care Check In Job in Summit, MO

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Urgent Care Check In

Rockhill Orthopaedic, PC

Summit, MO | Full Time

$46k-56k (estimate)

10 Months Ago

Urgent Care Check In

$46k-56k (estimate)

Full Time 10 Months Ago

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Rockhill Orthopaedic, PC is Hiring an Urgent Care Check In Near Summit, MO

Rockhill Orthopaedics has been a pillar of musculoskeletal care in the Kansas City region for over 70 years, with an impressive tradition and commitment to not only providing exceptional healthcare services to our patients, but also an overall dedication to the wellbeing of our community.

Position Summary – The Urgent Care Check-In position performs a variety of functions in the medical office involving general duties, including but not limited to greeting, registering, verifying insurance, and ensuring patient data is accurate, collecting patient co-payments, scanning and or uploading patient information to patient’s electronic charts and communicating messages. Check-In staff will work to ensure patient confidentiality in all instances while maintaining a pleasant and professional appearance and conduct. This position is be expected to work in a team atmosphere to provide excellent customer service in a professional environment.

Essential Duties and Responsibilities – The essential functions include, but are not limited to the following:

Exhibit an understanding and commitment to maintaining a friendly and welcoming environment that assures all who enter our practice including patients and guests, physicians, fellow co-workers, attorneys, and vendors are treated with dignity and respect
Optimize patients' satisfaction, provider time, and treatment room utilization by managing patient appointments on schedule, assist with completion of intake forms, notifying provider teams of arrival and/or reason for all delay in a timely manner
Comfort patients by anticipating patients' anxieties; answering patients' questions
Check-in scheduled patients and urgent care walk-ins
Maintain accurate patient records by obtaining, recording, and updating personal, referral and financial information
Run financial benefits for upcoming appointments
Interpret eligibility/verification documents regarding patient benefits
Scan all documents into patient’s chart in an efficient, accurate, timely manner
Accurately collect and record patient co-pay/co-insurance/financial responsibility
Ensure the daily charges are posted accordingly in the practice management system and the financial batch is balanced and completed per protocol
Assist Team lead/Manager with surgery quotes
Ensure patient confidentiality and respect for patient rights in all instances while maintaining a pleasant and professional conduct
Provide backup for other positions and functions in the medical office including medical records, check-out, patient referrals, etc.
Flexibility to perform any other job duties that might be requested by the providers or management to help the office run efficiently

Specifications/Qualifications (Knowledge, Skills, Abilities) – The person in this position must be friendly, personable, and comfortable interacting with new people and sometimes ill patients. Must enjoy interacting with people; be able to relate well to a variety of personalities; and ability to effectively present information in one-on-one and small group situations to patients, guests, and other employees of the organization. The employee must be able to handle multiple tasks quickly and accurately while showing the patient compassion for their individual situation.

Typical Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Must be able to use a variety of office equipment including copiers, printers, and fax machines.

Work Environment – Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Ability to sit for prolonged periods of time and type on keyboard. Ability to adapt to rapidly changing environments while meeting our customer’s demands and deadlines.

Work Hours – This is an hourly full-time position, Monday through Friday, 40 hours per week; hours may vary.

Education – High School diploma or equivalent required.

Work Experience – Understanding of medical software, such as Epic, strongly preferred. Customer service experience required. Prior experience in a healthcare environment preferred. Knowledge of insurance companies and specifics of the different plans is highly desirable.

Expectations and Responsibilities of All Employees:

Philosophy

Supports the facility’s ideology, mission, goals, and objectives

Performs in accordance with the facility’s policies and procedures

Follows the facility’s standards for ethical business conduct

Conducts self as a positive role model and team member

Recognizes patients’ rights and responsibilities and supports them in performance of job duties

Respects patients’ rights to privacy, dignity, and confidentiality

Actively participates in facility committees, meetings, in-services, and activities.

Demonstrates flexibility to perform other duties as assigned

2. Communication

Communicates effectively and professionally with patients, visitors, physicians, and coworkers

Interacts with others in a positive, respectful, and considerate manner

3. Financial Practices

Uses facility resources appropriately and avoids wasteful practices

Maintains operations by following policies and procedures; reporting needed changes and wasteful practices

Analyzes work area and makes recommendations for potential cost-effective improvements

4. Compliance Program

Contributes to the progress and development of the organization’s adopted compliance program

Ensures compliance with private payor, workers compensation and government regulations

Ensures compliance of the clinic with State and Federal regulations such as HIPAA, OSHA regulations

Ensures that records are stored securely and handled in compliance with HIPAA privacy and security regulations, as applicable

5. Safety/Risk-Management Program

Adheres to safety policies and procedures in performing job duties and responsibilities

Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance