Operational Excellence

• Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.
• Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave.
• Clean and prepare golf carts for patron use.
• Wash and put away carts for charging and storage after use
• Keep range ball machine stocked with golf balls
• Clean practice facilities and range balls and prepare these areas for patron use throughout the course of operating hours.
• Provide information and instructions for patrons entering the golf course and administering the smooth, systematic and timely coordination of tee times.
• Provide customer service for patrons using the practice centre
• Maintain high standards of cleanliness and organization in work areas and throughout the facility.
• Assist with the operation of tournaments, golf outings, special events, and lesson programs as requested.
• Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts.
• Other duties as assigned.

Safety/Compliance

• Maintain a working knowledge of all general and departmental specific safety rules.
• Enforce safety rules and improve employee knowledge of the same by confronting and correcting unsafe behavior and conditions.
• Immediately report all accidents and unsafe conditions to the supervisor.
• Cooperate and assist in the investigation of accidents.
• Attend all required safety program and in-service education meetings.
• Implementation and enforcement of all safety measures, monitoring and reporting on weather conditions and any other hazardous situations that could affect patron or staff safety.
• Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts.
• Other duties as assigned.

Critical Skills, Knowledge, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Minimum 16 years of age
• Valid driver’s license
• Ability to maintain an outgoing, positive, and friendly attitude
• Ability to adjust to changes in job tasks on a moment’s notice
• Must have excellent customer service skills
• Experience with meeting and working with people
• Must be a team player
• Basic knowledge of golf course operations
• Basic knowledge of golf playing rules and regulations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Light to Medium work:

• Exerting in excess of 30 pounds of force occasionally
• Exerting in excess of 15 pounds of force frequently
• Exerting in excess of 5 pounds of force constantly to move objects.

• Must be able to perform moderately physically intensive tasks, potentially including any combination of the following: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, lifting, grasping, feeling, talking, repetitive motions, substantial movements (motions) of the wrists, hands, and/or fingers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• This position is primarily stationed outdoors; regular exposure to dirt, noise, and temperature and weather extremes.
• Ability to work under stressful conditions, and problem solve.
• Potential exposure to hazardous materials.