Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | 8:00am – 5:00pm

Specialties / Licenses or Certifications

N/A

Our Position

The Collection Specialist is responsible for reviewing overdue or delinquent accounts, contacting residential and commercial customers, and managing all collections efforts. In addition, the Collection Specialist is responsible for providing excellent customer service to quickly resolve delinquent accounts communicating effectively to all departments with the status of assigned accounts.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Generating A/R (Accounts Receivable) collections reports daily to identify past due accounts.
• Reviewing accounts, payment and billing history, and other information on overdue accounts.
• Conducting outbound calls and managing inbound calls to resolve overdue customer accounts.
• Requesting payment of delinquent accounts through phone calls, emails, and sending letters.
• Posting payments to accounts, applies credit/adjustments, if necessary.
• Providing excellent customer service regarding collection issues, process, and reviews account adjustments, resolves residential and commercial discrepancies and short payments (remittances) to create a positive customer experience.
• Monitoring and maintaining assigned accounts to include ensuring account information is correct and/or updated.
• Reducing delinquency assigned accounts while meeting defined company goals and activity metrics.
• Communicating and follow-up effectively with management regarding customer accounts on a timely basis.
• Communicating clearly and concisely with customers, technicians, sales staff, and department heads to resolve issues.
• Documenting all notes, resolutions, agreements, and other information accurately into customer’s account using database(s) i.e. PestPac and forwards to appropriate associate, if necessary.
• Providing support to other departments as needed.

Our Requirements

• High School diploma or equivalent.
• 1 or more years of experience in billing, collections, or customer service.
• Exceptional written and grammar skills.
• Excellent verbal communication skills including articulation, customer service and interpersonal skills required.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass seven-year criminal background check.
• Must be able to pass company drug screen and/or substance abuse testing.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.