Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | Hours of Operation: 8:00am - 5:30pm

Specialties / Licenses or Certifications

N/A

Our Position

Help Desk Specialist will play a crucial role in ensuring smooth operations and efficient technical support for our employees at our Call Center as well as throughout the Company. You will be the first point of contact for our internal staff, addressing their IT-related issues and providing timely solutions. Your expertise will contribute to maintaining a productive work environment and excellent customer service.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

User Support:

• Respond promptly to user inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Guide users through troubleshooting steps and provide clear instructions.

Incident Management:

• Log all incidents and service requests in the help desk ticketing system.
• Prioritize and escalate critical issues to the appropriate teams.
• Monitor ticket queues and ensure timely resolution.

Hardware and Software Maintenance:

• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Assist with software installations, updates, and license management.
• Perform routine maintenance tasks (e.g., system updates, backups).

Network Troubleshooting:

• Troubleshoot network connectivity issues (both wired and wireless).
• Collaborate with network administrators to resolve network-related problems.

Documentation:

• Create and update user manuals, FAQs, and knowledge base articles.
• Document common issues and their resolutions for future reference.

Security Awareness:

• Educate users on security best practices (password management, phishing awareness, etc.).
• Assist in enforcing security policies and protocols.

Vendor Coordination:

• Liaise with external vendors for hardware repairs, software licenses, and warranty claims.
• Maintain accurate records of vendor interactions.
• Additional projects as assigned.

Our Requirements

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum 2 years of experience in IT support or help desk roles.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of networking concepts.
• Excellent communication skills (both verbal and written).
• Customer-oriented approach with a strong problem-solving mindset.
• Ability to work independently and collaboratively.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Certifications such as CompTIA A , Microsoft MTA, or HDI Support Center Analyst are a plus.
• Must be able to pass a seven-year criminal background check.
• Must be able to pass company drug screen and/or substance abuse testing.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.