1 Parts Sales & Service Rep Job in Wausau, WI
Rocket Industrial, Inc. is Hiring a Parts Sales & Service Rep Near Wausau, WI
Job Details
Description
SCOPE OF ROLE:
Manage the parts division of the Service Department which includes providing fast & friendly technical support to customers, promote and take orders for replacement parts, trouble shoot with customers over the phone and email, and manage inventory on parts.
KEY RESPONSIBILITIES:
- Build positive relationships with customers and vendors
- Source parts with both existing and new suppliers
- Diagnose issues and implement proper solutions
- Order correct parts, as needed, at best possible cost and set pricing to achieve gross margin targets
- Ability to troubleshoot with customers over the phone
- Follow all safety guidelines, of OSHA, and Rocket
- Answer the phone for tech support and parts orders
- Develop working knowledge of Personal Computer, and Sage X3, Hubspot
- Manage Hubspot tickets for Parts
- Participate in department continuous improvement efforts
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES (KSA’s):
- 5 years experience in Customer Service and/or Parts
- Ability to trouble shoot & repair the equipment, both mechanical & electrical
- Good analytical, math, and mechanical aptitude
- Good writing, verbal, presentation, communication and consensus building skills.
- Ability to plan, prioritize and organize work effectively
- Analyze work under time constraints
- Analyze problems, apply knowledge, propose solutions, make logical decisions, carry out decisions and follow up with feedback where appropriate.
- Ability to use personal computer
- Willing to work flexible hours
Job Summary
Other
$68k-87k (estimate)
04/08/2023
05/29/2024
rocketindustrial.com
WAUSAU, WI
100 - 200
1957
BREN HARTINGER
$50M - $200M
Related Companies
About Rocket Industrial, Inc.
Packaging Tape, Inc., a Leading Packaging Supplier, Rebrands to Rocket Industrial. The company has grown well beyond its 1957 origins when it began by selling only packaging tape. Today, the company offers thousands of different types of packaging and industrial supply products from hundreds of world-class brands. Over the last couple of years we have filled key leadership positions with experts in their respective fields, and improved our infrastructure, and supply chain. These changes have positioned Rocket Industrial to better serve our existing clients, and also allows us to scale our busi...ness, as needed, to service additional regions across the United States, said President Ryan Gallagher; We have extraordinary expertise in packaging, and provide outstanding service to our clients through a combination of speed, technology, and innovationall represented in our new name." Rocket Industrial (Packaging Tape, Inc.) specializes in helping high-performance companies throughout the United States optimize packaging and automation processes by providing expertise across hundreds of best-in-class packaging and industrial brands, stocking thousands of products in warehouses located throughout the U.S. Switch over to Rocket Industrial's new LinkedIn page: https://www.linkedin.com/company/rocket-industrial www.rocketindustrial.com
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