1 Outbound Call Center Representative Job in Rock Hill, SC
RockBox Fitness is Hiring an Outbound Call Center Representative Near Rock Hill, SC
Position Overview: We are seeking motivated and energetic individuals to join our team as Outbound Call Center Associate. In this role, you will be responsible for reaching out to leads and prospects to schedule them for their free introductory class or no sweat consultation. The ideal candidate will be highly focused, proficient in following call scripts, and capable of making a minimum 30-50 call attempts per hour.
Responsibilities:
- Make outbound calls to leads and prospects generated from advertising and website inquiries. (No Cold Calls)
- Follow call scripts to effectively communicate with leads and prospects.
- Schedule leads and prospects for free introductory classes or no sweat consultations.
- Follow up with leads and prospects via text and email to confirm appointments.
- Meet daily call, text, and booking requirements as outlined by Key Performance Indicators (KPIs).
- Work without distraction and stay on task to maximize productivity.
- Maintain detailed notes and records of all interactions with leads and prospects.
Qualifications:
- Previous experience in outbound sales/booking or telemarketing preferred.
- Excellent verbal communication skills and phone etiquette.
- Excellent written communication and note taking skills.
- Ability to maintain a positive and upbeat attitude over the phone.
- Strong organizational skills and attention to detail.
- Ability to work independently and meet performance targets.
- Familiarity with CRM software or call center technology is a plus.
Benefits:
- Hourly wage with performance-based incentives.
- Opportunity for advancement and professional development.
- Flexible work schedule with potential for hybrid/remote work in the future.Access to complimentary fitness classes and studio amenities.
- Supportive team environment with opportunities for growth.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Morning shift
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Performance bonus
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Rock Hill, SC 29732: Relocate before starting work (Required)
Work Location: In person
Job Summary
Part Time
$32k-44k (estimate)
03/25/2024
07/20/2024
rockboxfitness.com
Cornelius, NC
<25
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The job skills required for Outbound Call Center Representative include Call Center, Verbal Communication, Written Communication, Telemarketing, Organizational Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Outbound Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Outbound Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Outbound Call Center Representative positions, which can be used as a reference in future career path planning. As an Outbound Call Center Representative, it can be promoted into senior positions as a Contact Center Representative II - Outbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Outbound Call Center Representative. You can explore the career advancement for an Outbound Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming an Outbound Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Outbound Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Outbound Call Center Representative job description and responsibilities
An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed.
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Some of the key outbound call center metrics that should be measured are first call close, conversion rate, calls per agent, calls per account, hit rate, hold time, call abandoned ratio, average call length, list closure rate, call quality/ etiquette and
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Outbound call centers may face a number of distinctive challenges.
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Outbound call center software can be a highly efficient customer service tool for both B2B and B2C businesses.
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Outbound customer service representatives need to handle many different tasks.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Outbound Call Center Representative jobs
Leverage speech analytics software for ongoing training and coaching.
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Put together a prospect list ahead of time.
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Prioritize on-the-job experience.
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Use Productivity and Time Management Tools.
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Teach proper call center etiquette.
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Step 3: View the best colleges and universities for Outbound Call Center Representative.
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