Description

Summary Job Description

The Customer Service Representative is responsible for supporting our customers and assigned territories to provide best-in-class service to our customers.

Essential Duties and Responsibilities include the following:

• Responsible for exercising independent judgement and discretion with customers to ensure our customers are communicated with professionally and provided excellence in all aspects of customer care.
• Keeps ahead of potential order delays, contacting customers proactively to advise of concerns and make adjustments where needed.
• Providing production specifications, pricing, configuration, and availability information.
• Ensuring pricing is accurate for all orders including promotional and sale periods and that the customer meets all requirements.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains decision-making authority within established approval limits.
• Collaborate with the sales and credit representatives to develop efficient methods for handling customer issues.
• Responsible for maintaining a high level of professionalism with clients in both written and oral communications and working to establish a positive rapport with every customer.
• Must follow all safety policies and procedures.
• All other duties as assigned.

Qualifications

Position Requirements

• Excellent communication skills, both verbal and written
• Outstanding computer skills
• College degree or 2 years of customer service experience (preferably in furniture manufacturing)
• Ability to develop and document procedural suggestions or changes
• First-rate analytical skills

Physical Requirements

The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usage
• Must be able to work in noisy environments
• Frequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.