48 Farmington Road, Rochester, NH 03867

Appointment Setter, BDC Sales

Excellent Training, Income & Benefits!

Rochester Toyota needs to hire full-time BDC Sales Appointment Setters to work in our fast-paced Business Development Call Center, to answer internet, telephone, and text questions from potential customers seeking vehicle information, pricing, availability, and more! Your goal is to schedule several appointments/day for potential customers to meet with our dealership's sales team so we can sell them a vehicle.
Ideal candidates will be enthusiastic, goal-driven professionals who are masters at influence, confident, and enjoy the art of sales. We provide competitive weekly compensation with a monthly bonus, a new office to work in, and a friendly work environment. Come see why Rochester Toyota is a great place to have a rewarding career! Apply now and join our team!

Responsibilities - Appointment Setters, BDC Sales:

• Utilizing a script to guide your response, answer internet, telephone, online chat, and text requests from potential customers seeking vehicle information, pricing, availability, and more!
• Respond to customer inquiries immediately.
• Communicate effectively with our customers via Phone, Internet, Email, or Text.
• Schedule several appointments/day for potential customers to meet with our dealership's sales team so we can sell them a vehicle.
• Follow up with 'no shows' to reschedule appointments.
• Utilize CRM tracking system daily.
• Maintain accurate records of all communications in the CRM System.
• Utilize Google Spreadsheets.
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Study, learn, and understand the vehicles Toyota offers.
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures.

Qualifications - Appointment Setters, BDC Sales:

• An enthusiastic 'people person' that's motivated to succeed!
• Excellent interpersonal skills with an upbeat, engaging attitude.
• Superior communication and customer service skills to deal with various types of personalities.
• Ability to work under pressure and keep a calm, positive, 'can-do' attitude.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent follow-through skills.
• Dependable.
• Strong work ethic.
• Strong computer skills.
• Team player.
• Professionalism and courteousness to create a positive customer experience.
• At least one year of Telemarketing, Appointment Setting, or Customer Service Experience.
• Auto dealership Internet or Business Development Center (BDC) experience is preferred, but we will train qualified candidates.
• High school diploma or equivalent.
• Must pass a pre-employment background check and drug screen.
• Must be available to work weekends.

Benefits:

• Competitive weekly pay monthly bonus = An Excellent Income!
• Training
• 401(k) plan
• Medical and dental insurance
• Life and disability insurance
• Paid vacation
• Employee vehicle purchase program
• Career growth opportunities

*Applicants must pass pre-employment background checks and drug testing to qualify for employment* *We are an equal opportunity employer*