Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in hospitality or customer service preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (English/Spanish) are a plus
- Knowledge of hotel management systems is an advantage
- Must have a friendly and welcoming demeanor

Join our team as a Front Desk Agent and be part of a dynamic hotel environment where guest satisfaction is our top priority. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service to our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to join our team!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 28 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Rotating weekends

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Rochester, MN 55901: Relocate before starting work (Required)

Work Location: In person