GENERAL DUTIES AND RESPONSIBILITIES:

MUST SPEAK SPANISH AND ENGLISH

The Call Center Specialist works as part of the front office team performing those duties necessary to prepare our patients for a clinic visit. The Call Center Specialist primary duties will include answering/directing incoming calls, scheduling appointments, forwarding messages to clinical staff, sending requested information/documents to physician offices.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Assist RHCC in maintaining a daily productivity goal as designed by the President/CEO.
• Manage large amounts of inbound and outbound calls in a timely manner
• Update patient information and registration; obtain and verify accurate identification and demographic data for the patient's permanent medical record
• Arrange patient appointments (inbound calls and outbound calls)
• Verify insurance via electronic or web application or telephone
• Work assigned work queues and tasks
• Identify patient needs, answer questions, and solve problems
• Record and electronically send patients requests, messages, and refill request to provider Respond to voicemails & emails in timely manner
• Demonstrate working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
• Maintain the confidentiality of the Robeson Health Care Corporation and the patient/clients that the corporation serves. Maintain compliance with HIPAA regulations.
• Perform other duties and projects as assigned.

QUALIFICATIONS:

1. Must be fluent to in English language, oral and written.

2. Must have a high school diploma or its equivalent.

3. Two years of experience working with an EMR system (EPIC) is preferred.

4. Must have a valid North Carolina driver’s license.

5. Must have adequate work transportation that may require work rotation to other RHCC facilities.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• EMR systems - EPIC: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person