Housekeeper

Department: Waikiki Monarch Hotel

Reports to: Housekeeping Manager

Status: Non-Exempt

1. Job Purpose/Objective:

This position is responsible for cleaning, organizing, and restocking the guestrooms and common areas of the hotel. Daily tasks include room maintenance, cleaning the guest and public restrooms as well as cleaning windows and mirrors. The incumbent must report missing items from guestrooms to hotel management.

2. Essential Job Functions:

• Within guestrooms, daily operations may include the following tasks:

• Change bed linens

• Dust/polish furniture and wall hangings

• Empty trashcans

• Sweep and wash hard surface floors as well as vacuum carpets

• Clean windows and mirrors

• Place pamphlets/informational brochures, TV remote controls, irons and ironing boards, luggage racks, and other accouterments neatly in designated spots

• Set room temperature to predetermined setting and restock items such as laundry bags, stationery, and coffee packets

• If there are broken or nonfunctional items within the room such as a burnt-out lightbulb or broken door lock, promptly report it to maintenance or superior

• No rearrangement of any guest items

• Bathrooms:

• Clean mirrors, sinks, toilets, showers and bathtubs

• Sweep and wash the bathroom floors

• Empty the trashcan and restock towels/linens and items such as toilet paper, soaps, and shampoos

• Before leaving the room, make certain faucets are turned off, and the shower curtain and toilet seat are properly positioned

• If something in the bathroom is amiss, such as a dripping sink faucet or cracked shower tile, promptly alert maintenance or supervisor for repair

• No rearrangement of any guest items

• Public areas:

• Maintain cleanliness of a hotel's common or public areas

• Vacuum hallways and lobbies

• Clean windows

• Dust/polish furnishings

• Clean restrooms, sinks, urinals, floors, and toilets; keep toilet paper, soap, and towels stocked

• Laundry:

• Laundering sheets, towels, and other linens

• Miscellaneous:

• Report missing items from the rooms to hotel management

• Collect, report, and log lost and found items in guestrooms

• Occasionally, the housekeeper will need to flip mattresses, change out mattress pads, bed skirts, and bedspreads, or spot clean soiled furniture, carpet, and draperies

• Perform other duties as assigned

3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.:

• High School Diploma or equivalent

• Prior experience in housekeeping is preferred

• Must have a flexible schedule including availability on weekends and holidays

• Prepare bedrooms in the minimum length of time while respecting internal hotel procedures

• Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure, meet attendance/punctuality requirements

• Keep information organized and accessible, maintain clean/functional workspace, work systematically/efficiently, manage time well

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of quality problems, owns/acts on quality problems

• Understands duties and responsibilities, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues

• Prioritize well, show energy, react to opportunities, instill urgency in others, meet deadlines

• Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere

• Promote mutual respect, keep workplace clean and safe, support safety programs

4. Working Conditions/Job Environment:

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

• Frequent stooping, kneeling, crouching, reaching, and lifting frequently to perform job duties

• Standing, walking, and pushing for long periods

• Must convey detailed or important spoken instructions to other workers accurately, loudly, and quickly

• Ability to receive detailed information through oral communication

• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of work assigned

• May be subject to atmospheric conditions such as dusts and odors

• Some remote work may be necessary

The information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE/M/F/Vet/Disabilities