A well-known food distributor in Hunt Valley, MD is seeking a reliable and customer service-oriented individual to join their team! This person will be responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Additional job duties include: Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team – oriented way to learn and take on additional activities through training.Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks.Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services.Accountable for ensuring a consistent customer experience, controls and compliance within the team assigned. Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. Manages task execution with some guidance as needed from next level colleagues. Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager)Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised.Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Manages follow up and time in partnership with team management. Conducts follow up and service calls to ensure inquiry and service closure. Administrates to closure including documentation.