Robert Half is looking for a Sales Operations Account Manager for a wholesale manufacturer in MD. Overview of Responsibilities:Maintain the files of an assigned portfolio of wholesale customer accounts.Maintain consistent, productive communication with the assigned Sales Reps to manage accounts and order fulfillment. Manage all aspects of customer order process from sale to delivery and reverse logistics, including, but not limited to: booking, reviewing, changing and updating orders; communicating delivery timelines; processing tickets; creating labels; tracking and tracing; return authorizations; communicating special projects and their requirements; etc.Drive weekly customer order review conference calls with sales and operations.Monitor customer’s delivery expectations and reinforce with sales and operations when orders are received out of the booking window and need to be adjusted or expedited to ensure on-time delivery.Execute the order processing, planning, and prioritization of customer orders.Oversee daily activity of assigned accounts and maintain orders with a high level of accuracy.Evaluate customer concerns, troubleshoot and work to provide resolution.Respond quickly and accurately to internal and external customer needs and requests.Work closely with all operations teams to achieve results that exceed customer expectations.Update, distribute, review, and analyze daily reports.Review and understand customer requirements to achieve customer satisfaction, reduce chargebacks, and improve operational accuracy.Evaluate and address customer-facing problems proactively and report back to management potential areas of improvement and opportunities for growth.Develop strong working relationships with team members in all operational areas at multiple levels within the organization.Challenge existing processes to include suggesting more efficient or alternative methods to achieve objectives.Other duties and responsibilities as assigned.