We are providing an opportunity for a Patient Service Representative role, which is based in Renton, Washington. The role involves providing customer service in the healthcare industry, primarily through answering inbound calls and scheduling patient appointments. This role offers a contract employment opportunity and will be conducted remotely.Responsibilities: • Answering inbound calls from patients, addressing their inquiries, and providing necessary assistance• Routing calls to the appropriate department or personnel when necessary• Handling patient enrollment and adding relevant documentation in the Electronic Medical Records (EMR) system • Providing medical assistance information to patients as needed• Scheduling patient appointments and follow-ups • Working in a remote call center environment, handling statewide volume for Washington• Identifying calls that are more appropriate for 911/emergency services or triage nurse on staff and redirecting them accordingly• Utilizing the EMR system, E-Clinical Works, and MS Office Suite to manage patient records and perform daily tasks• Ensuring compliance with HIPAA regulations for patient privacy.