Description
Full job description
This position expects to operate in a team environment as well as independently. The Network Administrator is responsible for managing the local and/or wide area network, also installs, evaluates, develops, maintains, and monitors the network at WTNB. This position is responsible for providing help desk support, administering various networks used within the bank, providing support for bank applications, and providing needed IT knowledge for various projects. This position requires a customer-focused mindset, strong technical aptitude, and the ability to collaborate effectively with various teams. A willingness to provide on-call support during certain time periods is necessary as well.
Essential Duties and Responsibilities
Help Desk Support
Address and resolve IT help desk tickets
Create and assure security and functionality of employee email accounts and other employee application needs
Network and Application Administration
Create new user accounts for network and other IT applications and services
Assist employees with remote access issues, providing in-person support as needed
Maintain access and usability of printer network
Equip desktop and laptop hardware and software for end users
Review and approve IT Control Reports
Maintain active directory group policy settings
Bank Application Support
Check for new ancillary updates that are required for software the bank's computers have installed, and download available updates in PDQdeploy, schedule updates to install on each PC that requires the updates.
Download and implement upgrades of existing software systems that support accounting, banking, internal communications, compliance, and risk reporting systems
Maintain and respond to issues surrounding cash dispensing systems
Upkeep of internal employee intranet systems
Project Work
Support additional projects as needed
Qualifications
Four years or more experience in Network Administration at a mid- to large- sized organization is preferred
Strong knowledge of network functionality and interactions with various systems
Excellent troubleshooting and problem-solving skills.
Customer-focused with a commitment to delivering high-quality support.
Ability to communicate effectively with both technical and non-technical stakeholders.
Experience working on projects, collaborating with cross-functional teams, and adapting to changing priorities.
Requirements
Network Administration, Hardware & Software Installation, Active Directory, Software Deployment
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