Do you excel at explaining intricate technical information to the non-technical user? Are you a driven individual who is most productive in an active and positive environment? If you think you fit that description, Robert Half has a Desktop Support Technician role that may be the position for you. You should apply to this job, if you are a motivated candidate with effective problem-solving abilities. This Desktop Support Analyst role is a long-term contract / contract / temporary to permanent opportunity based in the Schaumburg, Illinois, area.Key responsibilities- Solve computer problems, and implement appropriate action/solutions- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems- Be in contact regularly and effectively with ticket submitters- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals- Coordinate hardware repairs with the appropriate vendors- Administer computer desktop support in accordance with established policies and procedures