Description
We are offering a role based in Boulder, Colorado, in the telecom sector. The position is for a Help Desk Analyst, providing IT support and ensuring the security of our laptop fleet. This role offers a short-term contract employment opportunity.
Responsibilities:
Assist new employees, particularly those joining through acquisitions, in updating their Mac and Windows laptops
Troubleshoot and resolve end-user hardware/software problems
Deploy new tools for managing laptops, including software patching, mobile device management and endpoint security
Track end user requests in our service request ticket tracking system
Manage inventory of IT assets
Support both MacOS and Windows OS
Comfortably support remote co-workers
Experience in supporting Lenovo and Apple laptops
Adapt quickly to dynamic environments regarding technology and processes.
Experience with large scale deployments of new laptop security & antivirus tools
Proficiency in Microsoft, Active Directory, Desktop Hardware, Mac OS, and Google Suite
Requirements
Proficiency in Microsoft applications including Word, Excel, PowerPoint, and Outlook
Demonstrated skills in Active Directory management and operations
Experience with Desktop Hardware, including installation, troubleshooting, and maintenance
Familiarity with Mac OS and its various applications
Proficiency in Google Suite including Google Docs, Sheets, and Drive
Excellent problem-solving skills and the ability to handle high-pressure situations
Strong communication skills, both verbal and written
Ability to work collaboratively in a team environment
Previous experience in a Help Desk Analyst role or similar IT support role is desirable
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Willingness to continuously learn and stay updated on the latest technology trends and applications
Exceptional customer service skills and the ability to explain complex IT concepts to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.