Knowledge of IT security management processes including, but not limited to, the following: risk management, security planning, IT security control implementation, testing, and logical access controlsKnowledge in troubleshooting Microsoft Outlook issues, internet fundamentals, network routing, email delivery, and securityKnowledge of DNS fundamentals concerning Active Directory and Microsoft ExchangeSkill in managing tickets/issues, following-up, and closure processes (including receiving escalated, complex issues from other IT team members and/or collaboration with system administrator)Skill in analysis and investigation of issues based on tracking informationSkill in analysis of email headers for investigation and attachment via email for prohibited file typesSkill in analysis of spam, phishing, spoofed, and blacklisted domainsSkill and ability to clearly and concisely communicate verbally and in writing with team members and customersSkill in applying critical thinking, analysis and problem-solving methodsSkill in managing projects, organizing, prioritizing, and meeting deadlinesSkill in working under minimal level of supervision or oversight