Description
POSITION SUMMARY:
Our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations, having a strong commitment to diversity and inclusion, and fostering a highly collaborate and customer centric environment. The Technical Trainer designs, develops and delivers training, both instructor-led and eLearning in support of strategic projects and initiatives.
KEY RESULT AREAS:
Collaborates and communicates with business lines and external vendors to identify technical training needs and gaps across the organization
Executes on training solutions to support initiatives within the Project Management Office and Human Resources departments
Ensures that business processes and systems are adopted across the organization with minimal impact to daily production and the customer experience
Delivers all or a portion of the initial training, ensuring a positive learner experience, provides train-the-trainer assistance, and plans for training reinforcements and sustainment
Leverages and analyzes training data to evaluate learning effectiveness and instructional improvement opportunities
Manages logistical aspects of training programs, including Learning Management System, to ensure operational efficiency
Leads meetings with business line managers and vendors, creates training plans and agendas related to technical initiatives
Assists department with projects and initiatives as assigned and in support of strategic plan
Proactively seeks knowledge expertise in the technical training environment as well as general business trends and practices to enhance offerings and practices
Applies knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles
Performs additional duties as required
CONTACTS:
Major Contact: Purpose:
VP, Talent Development Manager Guidance and direction
FVP, Project Management Director Guidance and direction
FVP, Head of Talent Management Guidance and direction
Learning & Development colleagues Collaboration
Project Management colleagues Collaboration
HR team members Collaboration
Department Managers Collaboration
Requirements
REQUIREMENTS:
5 years' experience designing, developing, delivering, and evaluating instructional design programs
Strong technical aptitude, including proficiency in all aspects of Microsoft Office (Excel, Word, PowerPoint) and virtual training platforms
Ability to quickly understand technical subject matter and platforms
Excellent problem-solving and decision-making skills, ability to leverage available data to make informed decisions and communicate with key stakeholders
Experience with e-learning technology; Articulate Storyline preferred
Knowledge of adult learning theory, instructional design techniques and customer experience concepts
Strong process and project management skills
Ability to handle multiple tasks and projects simultaneously and independently within established timeframes
Excellent written and oral communication, public speaking, and presentation skills
Exhibits a relationship centric mindset, establishes, and maintains effective working relationships across the organization
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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