14 Help Desk Analyst Jobs in Little Rock, AR
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Robert Half is Hiring a Help Desk Analyst Near Little Rock, AR
Responsibilities
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
- Install and support PC, laptop, tablet, and mobile hardware and software
- Create alternative methods of completing tasks, correcting user errors and system inconsistencies
- Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
- Analyze and make recommendations for hardware and software standardization
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
- Have an understanding of operating systems and servers and essential network hardware including but not limited to hubs, switches, and routers
- Possess knowledge of telecommunications.
- Citrix Technologies
- Database
- EO/IR systems
- Lotus Notes
- Microsoft
- Active Directory
- Computer Hardware
- Configuration Management
- Deskside Support
- Desktop Hardware
- Minimum of 3 years of experience as a Help Desk Analyst or similar role
- Proficiency in Citrix Technologies
- Familiarity with Database and EO/IR systems
- Experience with Lotus Notes and Microsoft software suite
- Knowledge of Active Directory
- Expertise in Computer Hardware and Configuration Management
- Experience in Deskside Support and Desktop Hardware
- Excellent problem-solving and communication skills
- Ability to work under pressure and manage multiple tasks
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Bachelor's degree in Computer Science or related field is preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Job Summary
Full Time
$57k-72k (estimate)
05/19/2023
06/15/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Help Desk Analyst include Help Desk, IT Support, Problem Solving, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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