Description
We are in search of a proactive Help Desk Analyst to join our team in the Application Service Provider industry, situated in Beloit, Wisconsin. The role involves providing efficient customer service, managing ticketing systems, and troubleshooting basic technical issues. This position offers a contract to hire employment opportunity.
Responsibilities:
Provide top-notch customer service to customers, addressing their inquiries and issues promptly and accurately.
Utilize ticketing systems effectively to track, prioritize, and resolve customer issues.
Demonstrate proficiency in Microsoft applications to support and troubleshoot issues.
Implement basic troubleshooting techniques to diagnose and resolve technical problems.
Work collaboratively with other team members to ensure seamless and efficient workflow.
Stay updated on industry trends and advancements to continually improve service delivery.
Adhere to company policies and procedures while performing daily duties.
Communicate effectively with team members and customers to ensure understanding of issues and solutions.
Continuously improve technical skills through self-learning or training opportunities.
Assist in other duties as assigned to support the overall function of the help desk.
Requirements
Minimum of one year experience in a Help Desk Analyst role or similar position
Proficiency in using ticketing systems for issue tracking and resolution
Strong knowledge of Microsoft Office Suite and other Microsoft products
Excellent customer service skills, with the ability to communicate effectively with both technical and non-technical users
Ability to perform basic troubleshooting for common technical issues
Must be capable of working independently and as part of a team
Strong problem-solving skills and the ability to work under pressure
Good understanding of application service provider industry is a plus
Possess excellent organizational and time-management skills
High level of accuracy and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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