We are offering a contract position for a dedicated Help Desk Analyst I in State College, Pennsylvania. In this role, you will be providing essential support for Office 365, managing tickets, providing remote end-user support, troubleshooting printers, and handling password resets. This role is integral in ensuring smooth operation within our organization. This role is 60-70% remote and 30-35% on-site. Responsibilities: • Provide comprehensive support for Office 365, ensuring smooth operations and troubleshooting any arising issues • Manage tickets effectively, prioritizing based on urgency and importance • Offer remote end-user support, assisting with technical issues and providing solutions • Troubleshoot printers, diagnosing problems and implementing fixes to ensure minimal downtime • Handle password resets, ensuring users can access their accounts securely and promptly • Utilize skills in Microsoft Office, Microsoft Office 365, and Microsoft Windows 10 to perform tasks effectively and efficiently. Run cabling