1 Help Desk Analyst I Job in Scranton, PA
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Robert Half is Hiring a Help Desk Analyst I Near Scranton, PA
Job Details
Robert Half might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. Creatives with talent for solving both routine and unique problems will be a great fit for this position. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is located in the Scranton, Pennsylvania area and is a long-term contract / temporary to hire opportunity.
Key responsibilities
- Independently investigate and implement solutions to technical issues
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Identify recurring technical issues and propose solutions to address the root of the problems
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Requirements
- Ability to recognize, evaluate, and resolve problems effectively
- Demonstrated knowledge of user administration and bug fixing in a client server environment
- Foundational knowledge in LAN (local area networks)
- Experience with Basic Troubleshooting
- Windows OS experience
- Microsoft Office 365 experience required
- Comprehensive knowledge of Active Directory
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- Familiarity with basic networking concepts
- Prior experience with IT support ticketing systems
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Summary
Full Time
$55k-70k (estimate)
04/14/2024
05/01/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Help Desk Analyst I include Help Desk, IT Support, Troubleshooting, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst I positions, which can be used as a reference in future career path planning. As a Help Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst I. You can explore the career advancement for a Help Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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