1 Help Desk Analyst I Job in Billerica, MA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Robert Half is Hiring a Help Desk Analyst I Near Billerica, MA
Job Details
We are searching for a skilled Help Desk Analyst I to join our team located in North Billerica, Massachusetts. This position offers a contract to hire employment opportunity. As a Help Desk Analyst, you will be responsible for triaging user issues using various software such as Office 365, Case Systems Management Software, and Bomgar (Beyond Trust) - Remote Support Software. This role is within the telecom provider industry and requires expertise in various skills including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, MS Office 365, Bomgar.
Responsibilities:
Triage user issues efficiently and effectively
Utilize software such as Office 365 and Bomgar (Beyond Trust) for issue resolution
Manage Case Systems Management Software for tracking and reporting
Maintain knowledge of Citrix Technologies, Database, and EO/IR systems
Use Microsoft, Active Directory, and Lotus Notes in daily tasks
Handle Computer Hardware and Configuration Management
Provide Deskside Support and manage Desktop Hardware
Use MS Office 365 and Bomgar for various tasks and support.
Requirements
Demonstrable knowledge and experience with Citrix Technologies
Proficiency in Database management
Understanding and experience with EO/IR systems
Competency in Lotus Notes software
Proficient with Microsoft technologies
Familiarity with Active Directory
Ability to troubleshoot and repair Computer Hardware
Experience in Configuration Management
Proven skills in Deskside Support
Knowledge of Desktop Hardware components
Familiarity with MS Office 365 applications
Experience in using Bomgar software.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Summary
Full Time
$66k-83k (estimate)
05/13/2024
05/20/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Help Desk Analyst I include Help Desk, Active Directory, Computer Hardware, Desktop Support, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst I positions, which can be used as a reference in future career path planning. As a Help Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst I. You can explore the career advancement for a Help Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
Similar Jobs
Popular Articles
