Robert Half is scouting out talented Desktop Support Technicians who are able to relay difficult technical information to non-technical users in an easily understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst position, which is a short-term contract / temporary opportunity, is located in the Coral Gables, Florida, area.Key responsibilities- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems- Interface regularly and effectively with ticket submitters- Settle computer problems, and offer suggestions on appropriate action/solutions- Supply computer desktop support in accordance with established policies and procedures- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals- Match hardware repairs with the appropriate vendors- Create records of daily data communication transactions, issues and remedial actions taken or installation activities