We are offering a contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in Mount Prospect, Illinois. This role involves providing IT support to the local office and being a key resource for technical issues. Responsibilities:• Handle IT needs for the Mount Prospect office, working as part of a local and global team.• Communicate effectively and professionally with clients, including handling walk-up inquiries and resolving any issues.• Use your experience in imaging machines, specifically Dell, to assist with technical tasks.• Resolve basic connectivity issues, demonstrating your knowledge in multi-domain environments.• Act as one of the go-to people for technical issues, using your problem-solving skills to provide solutions.• Utilize your experience in SCCM, O365, and Active Directory in daily tasks.• Carry out tasks related to provisioning accounts and systems administration.• Provide excellent customer service, ensuring all clients are satisfied with the support received.• Utilize your skills in Desktop Imaging, Computer Imaging, Desktop Support, Remote Desktop Support, MS Office 365, O 365, Desktop Hardware, Computer Hardware, Microsoft SCCM, Active Directory, Basic Network Troubleshooting, and Connectivity Issues.