GENERAL DUTIES:To process new and return patient registrations for outpatient procedures; complete registration for new patients upon appointment arrival; update demographic and insurance data of established patients; verify insurance benefits for timely reimbursement from federal and state intermediaries and contracted commercial payers; ensure the accuracy and integrity of patient demographics and insurance data in the information systems.Process pre-registration forms by entering demographic and insurance data in the information systems, verifying insurance benefits to validate policy coverage and reimbursement, creating patient financial folder for pre-registration documents filing, insuring all necessary demographic and insurance information are captured on the pre-registration form in preparation of new patient appointment arrival.Complete the registration process for new patients upon arrival by obtaining the required signatures on the following forms: Conditions of Admission, Assignment of Benefits, Medical Release, Medicare Screening, Arbitration agreement, and providing Patient Rights/Responsibilities and Your Right To Make Decisions About Medical Treatment. This also includes photocopying the patient’s identification and insurance card(s), validating demographic and insurance information for accuracy, updating any discrepancies in the information systems, ensure attendance of the registration appointment schedule, submit appropriate authorizations and ensure authorizations/pre-certs are received prior to services rendered. Process patient registration update forms and other related documentation by updating the information systems, verifying insurance benefits and notifying the appropriate departments of changes. Review system reports to discharge accounts and create new accounts for discharged accts. Maintain and update the SMS insurance and Doctor Master list. Troubleshoot and relay computer issues to supervisor.Coordinate and manage patient flow in the department by providing directions and general information to patients.Qualifications:• High School Diploma or GED• Complies with regulatory requirements (i.e. TJC) appropriate for position.• Possess excellent customer service skills in pressure situations• Possess excellent communication skills• 1-2 years of recent experience in patient registration or equivalent in a hospital setting• Experience and understanding of insurance plans and benefits and the verification process• Ability to work in a team environment