Specific Responsibilities

SALES GENERATION:

• Lead by example to assist in achieving sales goals and KPI’s
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
• Set measurable performance standards and goals based on Company’s expectations and metrics
• Work with Store Manager to identify marketing opportunities to build customer base and local market
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

OPERATIONS:

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office, regional office, mall office and other stores
• Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook

MERCHANDISING/VISUAL:

• Maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to the corporate retail team in order to support the business goal

HUMAN RESOURCES:

• Communicate all human resources issues to the Store Manager in a timely and effective manner
• Assist Store Manager with the payroll process
• Ensure image and grooming standards are professional, reflective of the brand image and Dress Code Policy is adhered to at all times

Skills and Requirements

• Preferred minimum 3 years luxury retail management experience leading a sales team.
• Superb communication skills – verbal and written
• PC literate – Excel, Word, Outlook

EDUCATION: College Degree preferred but not mandatory

CORE COMPETENCIES AND TRAITS:

• Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance. Developmental and Training
• Skills - The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow. Able to motivate staff and provide helpful, behaviorally specific feedback.
• Performance Management Skills - Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly. Clarify expectations and provide resources and training needed to achieve goals.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

*This commission eligible position will receive a generous employee discount at Robert Graham. 

Robert Graham is an equal opportunity employer

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