General Definition of Work

Performs work answering phones, transferring phone calls to appropriate staff, greeting guests and clients, assisting visitors with sign in and seating, coordinating maintenance requests and maintenance emergencies, processing outgoing mail, delivering mail to the post office mail box at the end of the day, coordinating check pick-up with vendors, and other work as apparent or assigned.

This position reports to the Property Manager.

Essential Functions

• Helps maintain and organize general office files.
• Answers office phone pleasantly and professionally.
• Maintains office traffic log and waiting area.
• Assists in data entry tasks (entering applications, scheduling interviews).
• Assists residents and the public in completing forms which affect management operations and functions.
• Assists with typing leases and completing move-in packets.
• Enters meter readings on a quarterly basis.
• Delivers mail to appropriate departments.
• Assists in collection of rents, preparation of bank deposits, and preparation of receipts.
• Assists with monthly re-exam notifications to residents.
• Adheres to guidelines as outlined in the Admissions and Continued Occupancy Policy (ACOP).
• Maintains courteous communication with residents (complaints), applicants, vendors, and other guests.
• Assists the assistant Property Manager in the performance of the Property Manager’s duties when not available.

Minimum Qualifications

High School Diploma or GED and one (1) to two (2) years of experience in Office Administrative Procedures, Reception, Data Entry, or a combination of equivalent education and experience.

Preferred Qualifications

Associates degree in business administration, Proficiency in Microsoft Office, including Outlook and Word.

Special Qualifications

Valid state identification or driver’s license in the Commonwealth of Virginia.

Working Conditions

• Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.

• This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.

• Sensory requirements include standard vision requirements, ability to convey detailed or important instructions to others accurately, loudly or quickly and standard hearing requirements. #HP