9 Customer Experience Manager (Enterprise Accounts) – US Jobs in Santa Clara, CA
Roambee is Hiring a Remote Customer Experience Manager (Enterprise Accounts) – US
- Drive Top Account retention, reduce churn and improve customer satisfaction by being a knowledgeable advisor to the customer
- Continually review and evolve the account, making sure the customer understands and uses the solution to derive value
- Work alongside sales on upsells, cross sell and renewals
- Work alongside internal stakeholders mainly product, operations, quality, analytics and finance to manage the account in a successful way
- Work independently on the technical and operational implementation of Roambee’s solution with new accounts and proofs of value. Support with demos, onboardings, trainings and regular check-ins during the entire customer journey
- Be a pro-active member of the CX team. Bring your own ideas into Roambee’s customer-centric strategy and evaluate their efficiency and success
- Drive recurring top account meetings and reviews, including QBR’s
- Identify top account needs and take proactive steps to maintain positive experiences
- Respond to customer queries in a timely and effective manner
- Document processes and log technical issues, as well as customer compliments and complaints
- Drive customer engagement initiatives to improve and enhance their perceptions and experience
- Contribute to the planning process, helping to shape the strategies and tactics within the team
- Establish and report KPI’s and performance metrics for your function
- Develop strong relationships with business executives and engineering team to create successful engagements which grow Roambee’s revenue
- Work with our partners on sales and business development initiatives
- 5 to 7 years of experience in:
- Customer Success
- Business Consultant, Business Reviews or other customer facing work
- Pre-sales, conducting solution demos
- Writing and implementing SoWs (Statements of work)
- Project management
- Translating the customer requirements to the internal engineering and data teams
- Interest in supply chain management or transportation and logistics industry experience is a big plus!
- Fluent spoken and written English is mandatory; Spanish would be a plus
- Highly organized, with an ability to prioritize time-sensitive assignments.
- A leader and proactive ‘Can Do’ person that is persuasive and has a proven track record driving successful projects.
- Energetic, self-motivated, with a strong propensity to succeed.
- The applicant must be authorized to legally work in the country.
- Compensation is negotiable and depends on experience and skill level. Our compensation consists of salary, performance bonus, and stock options.
- Recruitment agencies: We do not accept unsolicited agency resumes. Please do not forward resumes to this email, our company website email, or any other company location. We are not responsible for any fees related to unsolicited resumes.
Job Summary
Full Time
$116k-173k (estimate)
04/04/2023
05/09/2024
roambee.com
Santa Clara, CA
100 - 200
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The following is the career advancement route for Customer Experience Manager (Enterprise Accounts) – US positions, which can be used as a reference in future career path planning. As a Customer Experience Manager (Enterprise Accounts) – US, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager (Enterprise Accounts) – US. You can explore the career advancement for a Customer Experience Manager (Enterprise Accounts) – US below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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