Job Description Summary The Dispatcher oversees and coordinates freight traffic and off hour’s customer service to ensure that company and customer expectations are met. Communicates with Independent Contractors (I/C) on their availability, match loads with I/C and customers and ensures that all pickups and delivers are met. Critical Job Functions: Review each terminal’s load plan. Answer picks up calls from customers. Prioritize pickups to efficiently use trucks and maximize customer satisfaction. Ensure that all customer pickups are made. Manage pickup and delivery appointments. Give drivers advances to pay for breakdowns and unloading. Administer company policy as needed. Administer tracking system for pickups and delivery. Coordinate freight movement with drivers and freight handlers. Provides assistance and information to Independent Contractors who has broken down notifying origin and destination terminals. Provide safety information to Independent Contractor’s in reference to accidents, breakdowns, and delays. Provides leadership to others through example and sharing of knowledge. Other duties as assigned. Job Requirements Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Relies on written and verbal communication. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employers of organization. Communicates internally with all corporate office staff, and externally with terminals, line haul contractors, law enforcement and customers. Specific industry or position skills. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Preferred knowledge of AS/400. Experience supervising the selection, training, development and appraisal of personnel and work assignments. Average typing, filing and ten key skills. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Prioritize tasks. Handle multiple tasks and projects simultaneously. Prioritize, organize, and delegate assignments. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature. While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person. The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company. Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career! Additional Requirements: Summary: Roadrunner Freight is the nation’s leading provider of less-than-truckload (LTL) transportation services. With 32 terminals and $425 million in 2021 revenue, Roadrunner is poised for rapid growth in the major metro markets which it serves. We are looking for a highly motivated Dispatcher to join our winning team. If you are results-driven and looking for a rapidly growing company with high growth and earning potential, we want to hear from you! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.