Summary: The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from the alcohol monitoring devices and associated data management system to Monitoring Authorities in accordance with applicable requirements for assigned jurisdictions. Acquiring customer service mindsets, are key for success in this role. The CRS I will report to the Compliance Supervisor. The CRS I will also work on projects/matters of limited difficulty in a support role.

Responsibilities:

• Understanding in the collection and distribution, of client data enabling efficient and accurate responses to monitoring authority and client questions or requests.
• Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with jurisdictional requirements.
• Ensure the accurate & timely submission of all photo review and scanning of documents.
• Support the department with the review of daily data communication to individual monitoring authorities as assigned.
• Manage correspondence efficiently and respond to inquiries accurately and on time.
• Meet or exceed all deadlines accordingly.
• Other duties as assigned.

Job Requirements:

• High school diploma or the equivalent.
• Customer service experience a plus but not required (01 years).
• Attention to detail.
• Proficient with basic computer skills including Microsoft Office and willingness to learn new proprietary systems.
• Competent oral and written communication skills.
• Adaptability and resourceful thinking for potentially challenging or stressful situations.

Work Environment:

• This is an office-based position Monday through Friday located in Coppell, must be able to commute daily.
• Vast majority of time is spent sitting in front of computer in a cubical.
• Lifting: Must be able to lift up to 25 pounds.
• The building offers a gym and ping pong table to employees.
• Business casual attire, jeans and sneakers are welcomed.
• Friendly/ fun environment.